1/1/2023 0 Comments Bmc commander engine manual![]() ![]() This manual step is required as filedeployer skipped this step as service was disabled NOTE: Users will have to manually copy the files from Email Engine D2P package directory to their Server. This time when D2P will try to read Email Engine, it will skip the check on status and deployment will continue ![]() Restart AR Server services for the changes to take effect Stop Email Engine Service through Services Console ![]() In armonitor.cfg(conf), comment this line and save changes: External-Windows-Service: process-type = BMC:EmailEngine, service-name="BMC Remedy Email Engine - 1" Users will need to connect with their network & system admins to get more details on thisĪs a workaround, the following steps can be utilized to deploy the D2P pachage: If Email Engine Service does not start or stop using this method then this concludes it's an environmental issue. Open command prompt and navigate to AR System Installation DirectoryĬall & Execute ARMonitor_Admin.bat and it will ask for Arguments: If the use-case is related to a secure environment where users have lots of rules set on file downloads or other permission restrictions, execute the following command to confirm if Email Engine is able to start & stop:įrom command prompt execute: net stop "BMC Remedy Email Engine - >servername> 1" and confirm the resultsĪnother method to check if Email Engine Service is able to stop & start is by using ARMonitor_Admin.bat utility which D2P uses to start/stop the service. ![]() This process was enabled, still filedeployer failed to stop it Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.Īrfiledeployer.log confirms the issue with Email Engine Service fails to stop, review armonitor.cfg(conf) to confirm if following process is enabled:Įxternal-Windows-Service: process-type = BMC:EmailEngine, service-name="BMC Remedy Email Engine - 1" This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
January 2023
Categories |